Accessibility Statement
Accessibility Commitment at Carpet Cleaners Surrey
Carpet Cleaners Surrey is committed to providing an accessible and inclusive experience for all customers in the Surrey area, including people with disabilities. We aim to make our website and our carpet cleaning services usable and understandable for the widest possible audience, regardless of technology, ability, or experience.
Our Accessibility Standards
We are working towards compliance with the Web Content Accessibility Guidelines version 2.1, Level AA. These internationally recognised guidelines define how to make web content more accessible for people with a wide range of disabilities, including visual, auditory, physical, speech, cognitive, language, learning, and neurological disabilities.
Our goal is for the Carpet Cleaners Surrey website to be perceivable, operable, understandable, and robust, so that customers looking for accessible carpet cleaning in the Surrey area can confidently use our online information and services.
Screen Reader Support
The website has been designed to support users who rely on screen readers and other assistive technologies. We aim to provide meaningful page titles, clear headings, and logical content structure so that screen reader users can navigate and understand the information more easily.
Images used on the site are being reviewed to ensure that important images include alternative text where appropriate. Decorative images are marked in a way that they can be ignored by screen readers where possible, helping users focus on relevant content about our carpet cleaning services in Surrey.
Keyboard Navigation
We recognise that many users, including people with mobility or vision impairments, navigate websites using a keyboard instead of a mouse. The Carpet Cleaners Surrey website aims to be fully usable with a keyboard alone.
Where possible, you should be able to move through menus, links, and form fields in a logical order using common keyboard commands. We are working to make sure that focus indicators are visible so that users can clearly see which element on the page is currently selected.
Ongoing Accessibility Improvements
Accessibility is an ongoing process. We regularly review the Carpet Cleaners Surrey website to identify and fix accessibility issues. When we update our content, features, or design, we aim to keep accessibility at the centre of our decisions so that customers looking for accessible carpet cleaners in Surrey can continue to use our site with confidence.
We are aware that there may still be areas of our website that are not fully accessible or that may not yet meet WCAG 2.1 AA standards. We are committed to addressing these issues over time and welcome feedback that can help us prioritise improvements.
Accessibility of Our Services
In addition to our website, we want our in-person carpet cleaning services in Surrey to be as accessible as reasonably possible. If you have specific accessibility requirements, preferences, or questions about how we can support you during a home visit or service appointment, please let us know in advance. We will do our best to make reasonable adjustments so that you can comfortably access our services.
Contact for Accessibility Requests and Feedback
If you experience any difficulty using the Carpet Cleaners Surrey website, or if you encounter content that you believe is not accessible, we encourage you to contact us. Please provide as much detail as you can, including the page you were using, the type of device and browser, and the assistive technology you were using if relevant.
You can contact us through the contact form on our website or by using the standard contact details published on our site. When you get in touch, please let us know if you are requesting information in an alternative format, need assistance with booking an accessible carpet cleaning appointment in Surrey, or wish to report a technical accessibility problem.
We take accessibility feedback seriously and will review your comments to improve both our website and our services wherever reasonably possible.
